Coronavirus Information

COVID-19 FAQ

FAQ

Yes, our hotel is open! We are here and ready to accommodate you. 

Currently, the minimum length of stay is 5 nights. 

There are no cancellation fees if you change your stay to depart by December 31, 2020. Cancellation fees will be waived if you book a stay between 3/10/20 – 4/15/20 and reservation dates are changed to depart by 12/31/20. No shows and cancellations made 48 to 0 hours prior to arrival are subject to a charge of first night’s room and tax. The Marmara Park Avenue will continue to monitor the situation and will send out updated changes to this policy as required.

First and foremost our staff have all been offered to stay on the premises so that they do not have to travel back and forth on mass transportation thus ensuring safety for everyone and 95% of our employees stay on the premises. Public areas are already cleaned daily, but we have increased our efforts at cleaning high-touch and high-traffic areas such as entryways, elevators, elevator panels, and door handles every hour. As of this past week all public areas were sprayed and ALL touchpoints were wiped with EPA registered disinfectants and we will continue having this service on a regular basis.

Please find our current Elevator Policy on our COVID-19 Policy page here.

Please find our current Lobby Policy on our COVID-19 Policy page here.

As mandated by the Governor, all nonessential gatherings are banned in all restaurants, bars, and cafes, and therefore we are offering Room Service or take out.

The Pool and Hammam will remain closed and there will be no other Wellness Center services to abide by recommended Social Distancing. 

Currently, the Gym is closed to comply with the rules of social distancing.

Our Front Desk team ensures they and the guest are properly sanitized when exchanging documents during the check-in process and will follow our social distancing policy.

Guaranteed check-in time is 3pm *Note if you arrive earlier you are more than welcome to see if the room is available and if it isn’t-we do have a luggage storage area for you to utilize.

Check-out is at 11AM.

Yes we love pets!-$100.00 + tax cleaning fee per stay.

We provide off site valet parking. Standard vehicle is $55.00 flat fee and $65.00 for a SUV. Note* There is no in and out privileges.

We do offer valet dry cleaning and laundry services.

Yes-our 24 hr. concierge may arrange a private car on your behalf. Please contact the hotel to arrange these services.

Yes-you are more than welcome to send a package a few days prior to your arrival and we will place it in your room on the day of your arrival.

Our concierge team is committed to making your experience one of a kind-please email park.concierge@marmaranyc.com with any requests you may have.

The Marmara Park Avenue is a non-smoking property.

We can accommodate early check-in or late check-out for a fee and based on availability. Please contact our concierge with requests.

We cannot guarantee this request however we will do our best to accommodate.

The Marmara Park Avenue has suites designed just for families.

All of the hotel rooms have irons and ironing boards.

All rooms have electric tea kettles.

No need to worry, all bedding is hypoallergenic.

All of our towels are 100% cotton.

All rooms have USB outlets in the desks.

The iPad can be used for Virtual Concierge services such as sending requests to the hotel, room service, wake up calls, listening to a variety of music selections or just surfing the internet

All loft accomodations have full kitchens that have an induction cooktop, stove, dual dishwasher, wine cooler, refridgerator, and microwave that are complete with dinnerware and pots and pans.

All loft accomodations come equipped with washers and dryers.

We do have rooms with bathtubs. All loft rooms have bath tubs. Please contact the concierge to guarantee the request.

Guestrooms are the only accomodation that does not offer king beds. All other rooms have king size beds.

We do have cribs available upon request.

We do not offer this option.

Our hotel uses C.O Bigelow bath products.

Our concierge would be more then happy to assist you in arranging a rental.

Yes we do have ADA rooms.

We have adjoining foyer rooms.

The minimum age requirement for check-in is 21.

Extended Stay

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The Marmara Park Avenue welcomes stays of 5 days or longer until June 30th.