Coronavirus Information

COVID-19 FAQ

FAQ

Yes, our hotel is open! We are here and ready to accommodate you. 

There is only a 2-night minimum length of stay on Friday and Saturday. All other days are bookable for 1 or more days.

However, the Two-Bedroom Lofts have a 3-night minimum length of stay and the Penthouses have a 7-night minimum length of stay.

Our standard cancellation policy is 24 hours. Nonrefundable reservations are exempt from this policy.

A process of cleaning and disinfecting hard non-porous surfaces is key to safety. Public areas were always cleaned daily, but we have increased our efforts at higher frequency in cleaning public areas such as Lobby, Restaurant, Wellness Center, and staircases.

Every hour we are cleaning high-touch, high-traffic areas such as entryways, elevators, elevator panels, door handles, tables, taps, elevator call buttons, telephones, and computers.

All public areas are professionally sprayed daily, and ALL touchpoints are wiped with EPA registered disinfectants, and we will continue having this service regularly. The targeted use of disinfectants can be done effectively, efficiently, and safely on outdoor hard surfaces and objects frequently touched by multiple people. We are using the new technologies, such as the Clorox® Total 360™ Electrostatic Sprayer to apply Clorox® Total 360™ Disinfectant Cleaner4 and Clorox® A, disinfectant, for example, Clorox Healthcare® Spore10 Defense™ Cleaner Disinfectant.

Keeping Guestrooms Clean

Each room is left vacant for 48 hours before a new arrival can check in to the room. The room is then disinfected with the Clorox® Total 360™ Disinfectant Cleaner4 and Clorox® A.

Our Housekeeping service is limited, offered to transient guests every 3rd day, and for extended stay guests weekly.

Special attention is given to the critical touchpoints in the rooms as well as throughout the hotel. Increased disinfection of most frequently touched room areas—such as light switches, doorknobs, remotes, thermostats, telephones, light switches, coffee machines, tea kettles, toasters, appliances, door and cabinet handles, thermostats, toilet seats and handles, and faucet handles.

All individual cups, saucers, plates, and Dinnerware are changed after each departure. All HVAC systems throughout the building and in Guestrooms have HEPA Filters.

The room attendant wears a mask and gloves and always washes hands after servicing the room. If there is no wash hand basin accessible, alcohol rub is on the trolley.

Please find our current Elevator Policy on our COVID-19 Policy page here.

Please find our current Lobby Policy on our COVID-19 Policy page here.

Yes, we are open for room service but indoor dining is closed abiding by NYC State mandates till further notice. 

Servers and Bartenders are required to wear masks at all times. 

Breakfast, Lunch & Dinner operation hours are from 8 am till 11 pm daily. There is no bar seating available until further notice by the city.

The Pool is open, but the Hammam is still closed. The Pool is available from 6 am – 12 pm and 4 pm – 10 pm. 

To comply with the city mandates on occupancy and social distancing, the pool use will be allowed by Reservation only by room for one-hour intervals. Please make your Reservation with the Front desk. Masks are required until guests enter the pool room. Max 1 hour per room, max 5 guests.

The LifeGuard will do a temperature check right by the entrance of the Pool. There are signs and marks on the floor for social distancing. The Water Fountains are currently closed. No food or beverage is allowed until further notice.  

The wellness center locker rooms are currently closed, and the Hammam and spa remain closed until further notice by the city. Massages are available in the room only.

Yes, we do have a gym that is accessible 24 hours. You must reserve your spot through the front desk to use the gym for 1 hour privately.

During the check-in process, all of our associates wear masks & gloves. There are plexiglass dividers between guests and the Front Desk agent. There are barriers in front of the desks for social distancing while waiting for the next guest. While guests wait, markers are indicating where to wait 6 feet apart. Face masks, sanitizers, and temperature checks are readily available for guests on request. It is mandatory for all guests to wear a mask that covers their nose and mouth at the same time. The Marmara Park Avenue has the right to refuse service to those not wearing a mask. 

We have strategically placed hand sanitizer stations at primary entrances and high traffic areas, such as elevators, doorways, both inside and outside.

Pens are sanitized for guest use. All room cards are new and include the pertinent information needed for the guest’s stay. Credit Card and ID will be asked for and signature for the registration card.

If you wish to store your luggage upon arrival or departure we will gladly hold it for you in our disinfected Luggage room.

All service and maintenance requests will be handled while guests are not present in their room, and delivery of requested items or packages will be contactless. 

Guaranteed check-in time is 3pm *Note if you arrive earlier you are more than welcome to see if the room is available and if it isn’t-we do have a luggage storage area for you to utilize.

Check-out is at 11AM.

We can accommodate early check-in or late check-out for a fee and based on availability. Please contact our concierge with requests.

Early arrival for 12 pm we charge an additional $100
Early arrival for 9 am we charge an additional $150
Late Check out of 2 pm we charge an additional $100
Late Check out of 6 pm we charge an additional $150

Yes we love pets!-$100.00 + tax cleaning fee per stay.

We provide off-site valet parking. The standard vehicle is $39.00 flat fee and $49.00 for an SUV. Note* There are no in and out privileges.

We do offer valet dry cleaning and laundry services.

Yes-our 24 hr. concierge may arrange a private car on your behalf. Please contact the hotel to arrange these services.

Yes-you are more than welcome to send a package a few days prior to your arrival and we will place it in your room on the day of your arrival.

Our concierge team is committed to making your experience one of a kind-please email park.concierge@marmaranyc.com with any requests you may have.

The Marmara Park Avenue is a smoke-free hotel. A $250-$500 smoking fee will be charged for smoking in guest rooms including but not limited to eviction.

We cannot guarantee 100% but you may pre-reserve a balcony for a one-time fee of $150 and you will be in the queue to receive one.

Yes, we are absolutely family-friendly! We have many room types for the whole family to enjoy. From Deluxe Double Queen rooms to 2 Bedroom Lofts, we are happy to host you AND the kids.

All of the hotel rooms have irons and ironing boards.

All rooms have electric tea kettles.

Yes, all rooms have hair dryers in the rooms.

No need to worry, all bedding is hypoallergenic.

All of our towels are 100% cotton.

All rooms have USB outlets in the desks.

The iPad can be used for Virtual Concierge services such as sending requests to the hotel, room service, wake up calls, listening to a variety of music selections or just surfing the internet

All loft accommodations have full kitchens that have an induction cooktop, stove, dual dishwasher, refridgerator, and microwave that are complete with dinnerware and pots and pans.

All loft accomodations come equipped with washers and dryers.

We do have rooms with bathtubs. All loft rooms have bath tubs. Please contact the concierge to guarantee the request.

Guestrooms are the only accomodation that does not offer king beds. All other rooms have king size beds.

We do have cribs available upon request.

Our Sofas are not sleepers however our Premium One Bedroom Loft with Murphy Bedroom category has a  Murphy Bed Sofas in the living room. Please contact the hotel to make a reservation for this room.

Our hotel uses C.O Bigelow bath products.

Our concierge would be more then happy to assist you in arranging a rental.

Yes we do have ADA rooms.

We have adjoining foyer rooms.

The minimum age requirement for check-in is 21.

We enforce the maximum occupancy limits for all room types. If the occupancy limit is exceeded, there will be a $65 fee per person that is over the occupancy limit and guests who are not registered will be asked to leave.

No parties are allowed in the guest rooms at any time. Anything above the occupancy limit per room is defined as a party. While we attempt to give at least one warning, we reserve the right to take other measures including eviction and involving law enforcement in order to ensure the comfort and enjoyment of other guests. All money, deposits, and rents will be forfeited in the event of an eviction. As a registered guest, you assume complete responsibility for any and all damages caused by your occupants.

To minimize interactions due to the current pandemic currently, housekeeping is provided every 3rd day of your stay.

Guest rooms will remain unoccupied for 48-hours in between guests and sanitized.

Extended Stay

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