rooms

What is Check in Time?

Guaranteed check-in time is 3 pm *Note if you arrive earlier you are more than welcome to see if the room is available and if it isn’t-we do have a luggage storage area for you to utilize.

What is Check out Time?

Check out is at 11AM.

Is there a gym?

Yes, we do have a gym that is accessible 24 hours. You must reserve your spot so that you can use the gym for 1 hour privately.

Are you pet friendly?

Yes we love pets!-$150.00 + tax cleaning fee per stay

Do you have laundry services?

We do offer Valet Dry Cleaning and laundry services.

What is the cancellation policy?

Our standard cancellation policy is 24 hours. Nonrefundable reservations are exempt from this policy.

Do you provide transportation services?

Yes-our 24 hr. concierge may arrange a private car on your behalf. Please contact the hotel to arrange these services.

Can we receive packages prior to arrival?

Yes-you are more than welcome to send a package a few days prior to your arrival and we will place it in your room on the day of your arrival.

Can I make a special request?

Our concierge team is committed to making your experience one of a kind-please email park.concierge@marmaranyc.com with any requests you may have.

Do you have smoking rooms?

The Marmara Park Avenue is a smoke-free hotel. A $250-$500 smoking fee will be charged for smoking in guest rooms including but not limited to eviction.

Can we accommodate early check in/late check out?

We can accommodate early check-in or late check-out for a fee and based on availability. Please contact our concierge with requests.

Early arrival for 12 pm we charge an additional $100

Early arrival for 9 am we charge an additional $150

Late Check out of 2 pm we charge an additional $100

Late Check out of 6 pm we charge an additional $150

Can we guarantee a room with a balcony?

We cannot guarantee 100% but you may pre-reserve a balcony for a one-time fee of $150 and you will be in the queue to receive one.

Are you family friendly?

Yes, we are absolutely family-friendly! We have many room types for the whole family to enjoy. From Deluxe Double Queen rooms to 2 Bedroom Lofts, we are happy to host you and the kids.

Do your rooms have Irons & Ironing boards?

The hotel does have irons and Ironing boards, please contact the Front desk.

Do you provide kettles in the room?

All rooms have electric tea Kettles.

Are your towels 100% cotton?

All our towels are 100% cotton.

Do you have usb chargers in the room?

All rooms have USB outlets on the desks.

Why is there an Ipad in the room?

The Ipad can be used for Virtual Concierge services such as sending requests to the hotel, room service, wake up calls, listening to a variety of music selections, or just surfing the internet

Do you have full Kitchens?

All Loft accommodations have full kitchens that have an induction cooktop, stove, Dual dishwasher, refrigerator, microwave that are complete with dinnerware and pots and pans.

Do the rooms have washer and dryers?

All loft accommodations come equipped with washer and dryers.

Do you have bathtubs in the hotel?

We do have rooms with bathtubs. Please contact the concierge to guarantee the request.

Do all your rooms have king size beds?

Guestrooms are the only accommodation that does not offer King beds. All other rooms have King size beds.

Do you offer cribs?

We do have cribs available upon request.

Are your sofas sleeper sofas?

We do not offer this option.

What bathroom amenities do you offer?

Our hotel uses C.O Bigelow bath products.

Do you offer strollers for children?

Our concierge would be more then happy to assist you in arranging a rental.

Do you have ADA rooms?

Yes, we do have ADA rooms.

Do you have connecting rooms?

We have adjoining foyer rooms.

What is the minimum age requirement to check into the hotel?

The minimum age requirement for check-in is 21.

What is your room occupancy policy?

We enforce the maximum occupancy limits for all room types. If the occupancy limit is exceeded, there will be a $65 fee per person that is over the occupancy limit and guests who are not registered will be asked to leave.

What is your policy on parties in room?

No parties are allowed in the guest rooms at any time. Anything above the occupancy limit per room is defined as a party. While we attempt to give at least one warning, we reserve the right to take other measures including eviction and involving law enforcement in order to ensure the comfort and enjoyment of other guests. All money, deposits, and rents will be forfeited in the event of an eviction. As a registered guest, you assume complete responsibility for any and all damages caused by your occupants.

Do you provide Housekeeping services?

To minimize interactions due to the current pandemic currently, housekeeping is provided every 3rd day of your stay.

Does the hotel keep a room unoccupied for a period of time between guests?

Guest rooms will remain unoccupied for 48-hours in between guests and sanitized.

OneOneFour

What time does your lounge open?

Breakfast, Lunch & Dinner operation hours are from 8 am till 11 pm daily.

We are open for room service and indoor dining at 35% capacity.

Servers and Bartenders are required to wear masks at all times.

What time does your lounge close?

One One Four closes at 11PM seven days per week

Do you have specialty cocktails?

Yes, we do have our very own specialty cocktails.

May I rent out the lounge for a special event?

We are open for room service and indoor dining at 35% capacity.

Please contact events@marmaranyc.com for any inquiries on renting the space.

wellness center

What are the hours of the Wellness Center?

The Wellness Center is open from 6AM to 10 PM, 7 days per week. The Fitness Center is open 24/7. The Pool is available from 6 am – 12 pm and 4 pm – 10 pm.

How large is your swimming pool?

47 feet in length and 11 ft in width. While being 4 feet deep.

Is there a lifeguard on duty?

There is a lifeguard on duty at all times

May outside guests use the Wellness Center?

The Wellness center is exclusive for hotel guests only and members only. For more information regarding membership, contact the front desk.

May I receive a treatment in the hammam?

Turkish Hammam is closed and massages are available in room only.

What treatments do you offer and the cost?

We offer a variety of treatments. Please contact the hotel to get pricing.

Are couples massage available?

Yes, we do offer couples massages.

Is the hammam unisex?

Yes, the Hammam is Unisex.

Does the wellness center have locker rooms?

Due to Covid-19, the locker rooms are unavailable.

Do I need to provide my own lock for the locker rooms?

We will provide a lock for your use.