>>> COVID-19 Guidelines

ROOMS

What time is check-in?

Guaranteed check-in time is 3pm. Should you arrive earlier, please contact a guest service person and we can look for early check-in options or we will happily store your luggage.

What is time is check-out?

Check out is at 11am. If you would like to arrange a late check out, we will gladly arrange at a charge and based on availability.

Are you family friendly?

Yes, we are absolutely family-friendly! We have many room types for the whole family to enjoy. From Deluxe Double Queen rooms to 2 Bedroom Lofts.

Are you pet friendly?

Yes, we love pets! The accommodation fee is $150.00 +tax per animal and we allow a maximum of 2 pets per room at no more than 120lbs. 

Can we accommodate early check in/late check out?

We can accommodate early check-in or late check-out for a fee and based on availability. Please contact our guest services with your request/s.

 

Early arrival for 10am we offer early check-in for an additional $150

Should you need a room prior to 10am you must book one night prior.

 

Late check out of 3pm we offer late check-out for an additional $150

Should you need a room after to 3pm you must book one additional night.

Can we guarantee a room with a balcony?

You may pre-reserve a guaranteed balcony for an additional fee of $50 per night.

Can we receive packages prior to arrival?

Yes. You are can send packages (max. 2) a few days prior to your arrival. These packages will be given upon arrival or delivered to your room. 

What is the cancellation policy?

Our standard cancellation policy is 24 hours prior to 6pm hotel time one day before arrival to avoid a penalty of 1 night’s room and tax; unless non-refundable deposit required.

What is the resort fee?

The resort fee is a taxable fee that is imposed to maintain the facility and the upkeep of the same. It also allows certain complimentary amenities to be available such as (2) complimentary bottles of water, tea and coffee in the room, pool and wellness/fitness center access, complimentary Wi-Fi as well as complimentary local and domestic phone calls and more. To learn more Resort Fee

What is the minimum age requirement to check into the hotel?

The minimum age requirement for check-in is 21. All our guests need a valid photo ID with proof of age and a valid credit card.

Do you provide transportation services?

Yes, our 24hr concierge may arrange a private car on your behalf. Please contact guest services to arrange transportation.

Do you have smoking rooms?

The Marmara Park Avenue is a smoke-free hotel. A $500 smoking fee will be charged for smoking in accommodations including but not limited to eviction.

Can I make a special request?

Our guest service team is committed to making your experience one of a kind. Please email park.concierge@marmaranyc.com with any requests you may have.

Do your rooms have irons and ironing boards?

Yes, we have irons and ironing boards in all rooms.

Do you provide kettles and coffee maker in the room?

Yes, all rooms have electric tea kettles with complimentary tea as well as Nespresso machine with complimentary coffee pods.

Are your towels 100% cotton?

Yes, all our towels are 100% cotton.

Do you have USB chargers in the room?

Yes, all our rooms have USB outlets in the desk.

Why is there an iPad in the room?

The iPad can be used for virtual concierge services such as sending requests to the hotel staff, room service, wake up calls, listening to a variety of music selections, or just browsing the internet.

Do you have full kitchens?

All Loft accommodations have full kitchens that have an induction cooktop, stove, dual dishwasher, refrigerator, microwave that are complete with dinnerware and pots and pans.

Do you provide housekeeping services?

Yes, we provide full-service housekeeping services.

Do the rooms have washer and dryers?

All loft accommodations come equipped with washer and dryers.

Do you have laundry services?

We do offer valet dry cleaning and laundry services.

What bathroom amenities do you offer?

Our hotel uses C.O. Bigelow Apothecaries bath products.

Do you have bathtubs in the hotel?

We have rooms with bathtubs. Please contact the guest services to guarantee the request.

Do all your rooms have king size beds?

Guestrooms are the only accommodation that does not offer king beds. All other rooms have king size beds.

Does the hotel have sofa sleepers?

We do not have sofa sleepers in our rooms but we will be happy to accommodate a rollaway bed for an additional fee of $100 per night.

Do you offer cribs?

We do have cribs available upon request.

Do you offer strollers for children?

Our guest service would be happy to assist you in arranging a rental but we do not have strollers readily available.

Do you have connecting rooms?

We do not have connecting rooms.

Do you have ADA rooms?

Yes, we do have ADA rooms.

What is your room occupancy policy?

We enforce the maximum occupancy limits for all room types. If the occupancy limit is exceeded, there will be a $75 fee per person that is over the occupancy limit and guests who are not registered will be asked to leave.

What is your policy on parties in room?

We do not allow parties in the guest accommodations. Upon check-in you will have to sign our no party policy where you agree to not host any party in the accommodation. Any time the occupancy limit is exceeded beyond the registered guests we define it as a party. 

We reserve the right to take measures such as imposing fees and/or eviction should there be a party.

All funds, deposits and other will be forfeited in the event of a noise complaint or eviction. The registered guest is liable for all potential damages caused by you and/or any of your unregistered guests.

ONEONEFOUR

What time does your lounge open?

Breakfast, lunch and dinner operation hours are from 8AM till 11PM daily.

We are open for room service and indoor dining during these hours.

What time does your lounge close?

OneOneFour Lounge & Bar closes at 11PM

Do you have specialty cocktails?

Yes, we do have our own specialty cocktails.

May I rent out the lounge for a special event?

Please contact events@marmaranyc.com for any inquiries on renting the space.

WELLNESS CENTER

What are the hours of the Wellness Center?

Currently our Pool is open.

Weekdays from 6AM to Noon and from 4PM to 10PM.

Weekends from 6AM to 10PM.

Is there a gym?

Yes, our gym is open 24hours every day 

How large is your swimming pool?

Length 47 feet ~ Width 11 feet and 4 feet deep.

Is there a lifeguard on duty?

There is a lifeguard on duty at all times. 

May outside guests use the Wellness Center?

The Wellness center is exclusive for hotel guests only and members only. For more information regarding membership, you may contact guest services.

May I receive a treatment in the hammam?

By appointment only.

What treatments do you offer and the cost?

We offer a variety of treatments. Please contact guest services to discuss options and pricing.

Are couples massage available?

Yes, we do offer couples massages.

Is the Hammam unisex?

Yes, the Hammam is unisex.

Does the Wellness Center have locker rooms?

Yes, the Wellness Center has locker rooms.

Do I need to provide my own lock for the locker rooms?

We will provide a lock for your use.