FAQ

What is check in time?

Check in is at 3pm! Early check in is gladly offered on a request basis, however not guaranteed, or we will hold your luggage while you enjoy New York.

What is check out time?

Check out time is 11am! Complementary luggage storage is available for the afternoon. Late check out may be honored on a request basis subject to availability. Please note that a full Days charge may apply if checked out after 6pm.

Is there a gym?

No more excuses! Our workout facility, is located in the cellar, one level below the lobby. the fitness facilities are open 24 hours a day, and features state of the art cardio machines, weight training machines, free weights, and a stretching area. Our wellness Centre also includes our dreamy lap pool, sauna and steam rooms to relax in after a good sweat. His and hers locker rooms are also available for your convenience.

Are you pet friendly?

We are crazy about pets, and welcome them. We even have special gifts for them!

Do you have parking?

We do have Valet parking available. Charges may vary. Please contact park.concierge@marmaranyc.com for further information.

Is internet access available?

Complimentary high speed Internet access is available throughout the hotel.

Do you have laundry services?

Yes! In addition to our expedient Valet laundry service, most suites come with washer & dryers. Additionally a 24 hour laundry facility is located on the fourth floor.

What is the cancellation policy?

Cancellations are honoured 48 hours prior to arrival with no fee! Late cancellations or non-refundable reservations will be subject to additional fees.

Do you provide transportation services?

We do not provide transportation services however would be more than happy to assist with any arrangement. For all transportation needs contact our concierge directly park.concierge@marmaranyc.com.

Can we receive packages prior to arrival?

We will be happy to sign for parcels prior to your arrival, provided the recipient’s name appears clearly on both the package and corresponding reservation.

Can I make a special request?

Absolutely! You may speak with your reservation specialist or email us directly using park.concierge@marmaranyc.com

Do you have smoking rooms?

The Marmara Park Avenue is a smoke free environment.